At EnfaStar, we respect your privacy and are committed to protecting the personal information you share with us through the EnfaStar website on which this Privacy Policy is published.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have when using our website.

1. Who We Are

This website is operated for the EnfaStar brand by SAF Pharmaceutical AG, a company registered in Switzerland with its registered office at Poststrasse 6, 6301 Zug, Switzerland.

EnfaStar products may be available in selected countries through distributors, retailers, pharmacies, healthcare channels, or online platforms.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the EnfaStar website, including product pages, blog pages, contact forms, subscription forms, and other website features.

As a Swiss company, we process personal data in accordance with applicable Swiss data protection laws. Where our website, products, communications, or services are directed to users in other countries, we may also comply with applicable local privacy and data protection laws, including laws in Kuwait, GCC countries, the European Union, or other markets where we operate.

3. Information We Collect

We may collect personal information when you interact with our website, including when you contact us through a website form, subscribe to updates, send us an inquiry, or interact with our website content.

The information we may collect includes:

• name;
• email address;
• phone number;
• country or general location, where relevant;
• message or inquiry details;
• website usage data, such as pages visited, device type, browser type, referral source, and general analytics information.

We do not intentionally collect sensitive medical information through this website. Please avoid submitting detailed personal health information about your child through contact forms.

4. Infant and Child Privacy

Our website is intended for adults, including parents, caregivers, healthcare professionals, and individuals seeking general product information.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.

5. How We Use Your Information

We may use your information to:

• respond to your questions or requests;
• provide product-related information;
• improve our website and user experience;
• understand which website content is useful to visitors;
• send updates or communications, where you have agreed to receive them;
• manage website performance, security, and technical support;
• protect the website from misuse, spam, fraud, or security risks;
• comply with legal, regulatory, or administrative obligations.

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, remember preferences, and understand visitor behavior.

Cookies may help us improve website performance, understand which pages visitors use most, measure the effectiveness of website content, and support website security and functionality.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

7. Marketing Communications

If you choose to subscribe to updates, we may send you information about EnfaStar, educational content, product updates, or related news.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

We will not send marketing communications where this is not permitted by applicable local laws or regulations.

8. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate our website, manage communications, analyze website performance, host website data, or provide technical support.

We may also share relevant information with distributors, representatives, or service partners where this is necessary to respond to your inquiry in your country.

These parties are expected to protect your information and use it only for the purpose of providing services to us or responding to your request.

We may also disclose information where required by law, regulation, legal process, court order, or government request.

9. International Data Processing

Because EnfaStar is operated by a Swiss company and may work with service providers, distributors, or digital tools in different countries, your information may be processed or stored outside your country of residence.

Where personal information is transferred internationally, we aim to take reasonable steps to protect it in accordance with applicable data protection requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, pharmacies, retailers, delivery platforms, social media pages, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

11. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or online transmission can be guaranteed to be completely secure. You use the website at your own discretion.

12. Data Retention

We keep personal information only for as long as necessary to fulfill the purpose for which it was collected, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, or protect our legitimate interests.

When personal information is no longer needed, we will delete it, anonymize it, or securely retain it only where legally required.

13. Your Rights and Choices

Depending on the laws that apply to you, you may have the right to request that we:

• confirm whether we hold your personal information;
• provide access to your personal information;
• correct inaccurate or outdated information;
• delete your personal information, where legally possible;
• restrict or object to certain processing activities;
• withdraw consent where processing is based on consent;
• stop sending you marketing communications.

To make a request, please contact us using the details below.

14. Country-Specific Privacy Requirements

Privacy and data protection rights may differ by country. Where our website, products, communications, or services are directed to users in a specific country, additional local privacy requirements may apply.

Nothing in this Privacy Policy is intended to limit rights that cannot be limited under applicable local law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the Last Updated date at the top of this page.

Continued use of the website means you accept the updated Privacy Policy.

16. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

SAF Pharmaceutical AG
Poststrasse 6, 6301 Zug, Switzerland
Phone: +41 (0)41 711 23 44
Email: info@safpharmaceutical.com