Welcome to the EnfaStar website. These Terms of Service explain the rules for using our website, including product pages, blog articles, contact forms, downloadable materials, and other digital content.

By using this website, you agree to these Terms. If you do not agree, please do not use the website.

1. About This Website

This website is operated for the EnfaStar brand by SAF Pharmaceutical AG, a company registered in Switzerland with its registered office at Poststrasse 6, 6301 Zug, Switzerland.

This website provides information about EnfaStar products, infant nutrition, parenting, pregnancy, postpartum care, and related educational topics.

The website is intended for adults, including parents, caregivers, healthcare professionals, and individuals seeking general product information.

2. International Use

This website may be accessed by users in different countries.

EnfaStar products, packaging, ingredients, labelling, claims, availability, pricing, and promotional materials may vary by country depending on local laws, regulatory approvals, and market requirements.

The information on this website is provided for general informational purposes only and may not apply equally in every country.

Visitors should refer to the product packaging and locally approved product information in their country. If there is any difference between this website and the product packaging, the product packaging and locally approved information should be considered the final reference.

Nothing in these Terms limits any mandatory rights or protections that may apply to you under the laws of your country of residence.

3. Breastfeeding Statement

Breastfeeding is the most suitable nutrition for babies.

Information about infant formula on this website is provided for situations where breastfeeding is not possible, insufficient, or where parents choose to combination feed or formula feed.

For infants under 12 months, formula use should be discussed with a qualified healthcare professional. Always follow the preparation, storage, hygiene, and feeding instructions on the product packaging unless otherwise advised by a healthcare professional.

4. Medical Disclaimer

The information on this website is for general educational purposes only.

It is not medical advice and should not be used to diagnose, treat, prevent, or manage any medical condition.

You should speak to a pediatrician, pharmacist, dietitian, lactation consultant, or qualified healthcare professional before making decisions about infant feeding, especially if your baby has symptoms such as vomiting, diarrhea, constipation, poor weight gain, suspected allergy, blood or mucus in stool, excessive crying, fever, dehydration, or feeding intolerance.

Do not start, stop, or switch infant formula based only on website content.

5. Product Information

We aim to provide accurate and updated product information, including ingredients, nutrition details, usage guidance, preparation instructions, images, and product descriptions.

However, product packaging may change from time to time due to updates, regulatory requirements, supply changes, or design improvements.

The information printed on the actual product packaging should always be considered the final reference.

6. Product Availability and Pricing

Product availability and pricing may vary depending on the country, retailer, pharmacy, platform, location, and time.

Unless our website directly offers checkout and payment, any prices displayed are for general reference only and may not represent the final price charged by third-party retailers.

We do not guarantee that all products shown on the website will always be available in every country.

7. Third-Party Retailers and Platforms

Our website may include links to third-party websites, retailers, pharmacies, delivery platforms, social media pages, or other external services.

These third-party websites are not controlled by EnfaStar or SAF Pharmaceutical AG.

We are not responsible for their content, pricing, availability, delivery, payment process, privacy practices, return policies, customer service, or terms of sale.

If you purchase EnfaStar products through a third-party retailer, your purchase is subject to that retailer's own terms and policies.

8. Website Content

All content on this website, including text, images, icons, graphics, product descriptions, blog articles, logos, layouts, downloads, and brand elements, belongs to EnfaStar, SAF Pharmaceutical AG, or our licensors.

You may view and use the website for personal, non-commercial purposes only.

You may not copy, reproduce, modify, publish, distribute, sell, or use our website content for commercial purposes without our written permission.

9. Acceptable Use

You agree to use this website only for lawful and appropriate purposes.

You must not:

• misuse the website;
• attempt to hack, damage, disable, or interfere with the website;
• upload viruses, malware, spam, or harmful code;
• use automated tools to scrape, copy, or extract website content without permission;
• submit false, misleading, abusive, offensive, or unlawful content through forms;
• use the website in a way that violates any applicable law or regulation.

We may restrict access to the website if we believe these Terms have been violated.

10. Blog and Educational Articles

Our blog articles are created to provide general awareness and helpful information.

They may cover topics such as infant nutrition, parenting, child development, pregnancy, postpartum care, and family wellbeing.

This content should not replace professional medical advice. Every baby is different, and feeding decisions should be made with proper professional guidance.

11. Contact Forms and Messages

If you submit a message through our website, you agree that the information you provide is accurate and that we may use your contact details to respond to your inquiry.

Please do not submit sensitive medical information through website forms.

We are not responsible for delays in responding to inquiries submitted through the website.

12. Promotions and Campaigns

We may occasionally display campaigns, announcements, educational materials, or promotional content.

Any promotion may be subject to separate conditions, eligibility requirements, duration, territory, and availability.

We reserve the right to modify, suspend, or cancel promotions where necessary.

Promotions may differ by country and may be limited or restricted depending on local laws and regulations.

13. Intellectual Property

The EnfaStar name, logo, product visuals, TRILACTA concept, website design, text, graphics, icons, and related brand materials are protected by intellectual property rights.

You may not use our trademarks, logos, product images, or branded materials without written permission.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

15. No Warranty

The website is provided on an as available basis.

We do not guarantee that the website will always be available, secure, uninterrupted, error-free, accurate, complete, or free from harmful components.

We may update, remove, suspend, or change website content at any time.

16. Limitation of Liability

To the fullest extent permitted by law, EnfaStar and SAF Pharmaceutical AG will not be responsible for any direct, indirect, incidental, special, or consequential loss arising from:

• your use of the website;
• your reliance on website content;
• website errors, delays, or interruptions;
• third-party links or retailer activity;
• product purchases made through third-party platforms;
• differences between website content and locally approved product information.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms, this website, or your use of this website shall be subject to the competent courts of Zug, Switzerland, unless mandatory consumer protection, product safety, advertising, data protection, public health, or other applicable local laws require otherwise.

Where our products, communications, website content, or services are directed to users in a specific country, we may also be required to comply with the applicable laws and regulations of that country.

18. Changes to These Terms

We may update these Terms from time to time. When updates are made, we will change the Last Updated date at the top of this page.

Continued use of the website after changes means you accept the updated Terms.

19. Contact Us

For questions about these Terms, please contact us:

SAF Pharmaceutical AG
Poststrasse 6, 6301 Zug, Switzerland
Phone: +41 (0)41 711 23 44
Email: info@safpharmaceutical.com